Cancellation policy 2026

CANCELLATION POLICY
At Haar Design, we value our clients and are commited to providing excellent care and  services. Our cancellation policy is in place to protect our stylist's time and to ensure the smooth running of the salon 
Confirmation of Appointments
You will receive a text message 48 hours prior to your scheducled appointment time.
To confirm or make changes, please reply via text or phone cal upon receiving this reminder.
If we do not hear from you, a team member will contact you approximately 24 hours before your appointment to confirm your attendance.
Cancellations and Rescheduling
We kindly ask you for a minimum of 24 hours notice to cancel or reschedule.
Cancellations made with less than 24 hours notice may incur a cancellation fee of 25% of the service booked.
No-shows or cancellations within 4 hours of the appointment may be charged 100% of the service booked.
*Our busiest time of year is 1st December to 23rd December . All bookings in this month will have a requirement of 48hours cancellation notice ,if you cancel within 24 hours there will be a 50% service fee charged, if there is a no show this will be 100% service fee charged *
Exceptions
We understand that unforeseen circumstances such as ilness, accidents, or medical emergencies may arise. In any of these genuine cases, cancellation fees will not be applied.
Late arrivals
If you arrive late, we will do our best to accomidate you within the remaining time. However, your service may be shortened, or we may need to reschedule.
How to cancel or reschedule
Please call us on 03 355 1000, email haardesign@gmail.com or facebook/instagram  to cancel or reschedule. If we are unable to answer, kindly leave a message and we will return your call when we can. 

Thank You for your understanding and for continuing to support Us!!
Caro & The team at Haar Design
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